Electronic Services

ACH/Direct Deposit

If you receive your paycheck or other income through direct deposit, it will be necessary for you to contact that depositor and provide them with your updated account number along with the routing and transit number for Alive which is 263078837.

The same is true for payments which are made this way. For example, if you have your electric bill automatically debited from your account via Automated Clearing House (ACH) or your debit card, you will need to contact that merchant and request they update their records to reflect your accurate account number and the Alive routing number. Also, be sure to input the new account information on any web or telephone-initiated payments.

Please refer to your account conversion letter to obtain the proper account number format for ACH processing.

Telephone Banking

You will continue to have 24-hour access to your accounts by calling (904) 296.1292, option 2, or toll-free to (866) 317.4228. The menu will be different, so please listen to the prompts when calling. You will need the following information available.

• Your Alive savings account number and suffix (shown on your conversion letter)

• Your telephone PIN which will be the last four digits of your social security number (You should change this PIN through the telephone banking system after your initial call.)

Online Banking

Immediately after conversion, AliveCU.coop will become your credit union website. The site will be your online source for product and service information, branch locations, credit union contact information and online applications.

You’ll want to make a point to bookmark this site as your new credit union home page.

To login to Alive’s Online Banking for the first time, visit AliveCU.coop, and follow the instructions below.

1. Click on the Online Banking button located near the top right of the home page
2. Click Enroll (You will need your Social Security number, member account number and the email and phone number associated with your account.)
3. Follow the subsequent prompts

FORGOTTEN PASSWORD: If you have logged in to Alive’s Online Banking before, but have forgotten your password, use the Forgot Password link located in the Online Banking login box. This box appears after selecting the Online Banking button on the home page at AliveCU.coop. Follow the on-screen instructions to regain access to your account. To ensure your security, the password reset link must be requested and accessed using the same device within the specified time frame.

Bill Pay

To access Alive’s Bill Pay, login to Online Banking at AliveCU.coop, and select the Transfer & Pay link on the left side of the screen.

Although we’re dedicated to automating as much of this process as possible, we are unable to transfer existing biller and payment information to the new system. Your existing biller information and payment history will not be available after the conversion. As such, we suggest exporting your current bill pay information in advance of the conversion.

• Payments set-up with a pay date prior to March 26th will be processed as requested.

• Payments with pay dates scheduled after March 26th will need to be rescheduled through Alive’s bill payer.

Mobile Banking

To access mobile banking with Alive, you will need to download the Alive mobile banking app from your app store. You only need to enroll once in either Online or Mobile Banking. If you have already enrolled and created your new username and password in Alive’s Online Banking, you may use that to access Mobile Banking.

If you have not yet created your Alive username and password inside Online Banking, you may do so inside the Alive mobile app.

1. Download the Alive Credit Union Mobile Banking app from your app store
2. Open the app
3. Click the First time user? Enroll now. link. (You will need your Social Security number, member account number and the email and phone number associated with your account.)
4. Follow the subsequent prompts

After your initial login, your User ID and Password will be the following:

User ID: Username created when enrolling
Password: Password created when enrolling

Wire Transfers

Incoming Wires - After the merger, funds should be wired to:

• Catalyst Corporate FCU, 6801 Parkwood Blvd., Plano, TX 75024

• ABA #3119 9051 1

For credit to:

• Alive Credit Union, 9790 Touchton Road, Jacksonville, FL 32246

• Account #2630 7883 7

• (904) 296.1292

For final credit to: 

• Member Name

• Member Account Number

Cutoff time 4:00 PM EST

Outgoing Wires - Outgoing wires are available through in person, fax or email requests to [email protected]. The deadline for same day outgoing wire transmission is 3:00 PM EST. Please refer to the Fee Schedule for information regarding wire fees.

Electronic Communication