Accessibility & Other Important Information

Branch & ATM Access

After the merger, you will have access to a combination of City & Police and Alive branch locations in the Jacksonville area, as well as expanded ATM options and a national network of surcharge-free ATMs through both the CUHERE/CULIANCE network and the Presto! ATM network located at Publix supermarkets.

Shared Branching

As a member of Alive, you can now access your accounts at over 5,000 locations nationwide through the CO-OP Shared Branch network. This network connects local and national credit unions, offering enhanced convenience wherever you are. Whether you’re traveling, relocating or simply away from a local Alive branch, your credit union is always nearby at the closest CO-OP Shared Branch location. You can learn more about this service and accessibility here. You may also find a complete list of shared branching locations by visiting SharedBranching.org.

Financial Resources
At Alive, we are dedicated to improving the lives of our members and others in the communities we serve. As an Alive member, you have access to Certified Financial Wellness Coaches. These experts are here to guide you through life’s financial hurdles and help you regain control of your finances for free through an array of personalized financial resources, including:
  • CREDIT REPORT REVIEW & ANALYSIS: Understand your credit report and take actionable steps to improve it
  • DEBT ELIMINATION COUNSELING: Develop strategies to reduce and eliminate debt effectively
  • BUDGET ASSISTANCE: Create a manageable budget tailored to your needs
  • FUTURE FINANCIAL GOAL PLANNING: Plan for your financial goals with expert guidance
Simply email our coaching team at [email protected], call 904.296.8465 or schedule an appointment online.
Safe Deposit Boxes

You now have access to Safe Deposit boxes located at the Alive Baymeadows branch (8367 Baymeadows Way). This is in addition to safe deposit boxes located at the Westside (4830 Waller Street) and Northside (2409 Dunn Avenue) locations. If you are currently renting a safe deposit box from City & Police, your existing rate will be honored until your next renewal. For a list of rental fees, please refer to the Fee Schedule.

Statements

Every financial institution uses a unique format and provides different details on account statements. When you receive your Alive statement, you may find it helpful to refer to the provided statement sample for guidance. Additionally, the account name and number information included in your account conversion letter can assist you in identifying your specific sub-accounts.

  • Delivery Method - At the time of conversion, all members will be enrolled in paper statements. To switch to electronic statements, simply log in to Online Banking at AliveCU.coop, navigate to the Account Information tab and select eStatements.

  • Final City & Police Statement - You will receive a final statement from City & Police in April showing your balances as of March 31, 2025.

  • First Alive Statement - If you currently receive monthly statements, you will receive an April statement, delivered in May, from Alive showing your account information and your balances as of April 30, 2025. We recommend that you review this statement and verify the changes shown in your account conversion letter.

  • Additional Statements - You will continue to receive separate statements for any credit card account or investment services accounts you hold with partner service providers.

Accessibility -

  • Statement Delivery: Paper statements are generally mailed out by the 5th of each month and generally arrive in member households by the 10th of each month.

  • Prior Statements: After the merger, you will be unable to view copies of previous City & Police statements online. Please contact Member Services at (904) 296.1292 for copies.