It's time to elevate your banking experience!
Our Online and Mobile Banking upgrade is now complete.
To access your accounts, simply use your existing username and password—these remain the same as before the upgrade. Please note that member numbers are no longer accepted at login.
If you've forgotten your username, don't worry! You can easily recover it by visiting this link and clicking the "Try Another Way" option at the bottom of the login box.
Mobile Banking Users:
To continue using Mobile Banking services, please download the new Alive Credit Union app. Visit your device's App Store to get started!
eStatement Users:
We're currently working to bring eStatements live in our new system. In the meantime, if you need an immediate copy of your statement, please reach out to our Member Services team – we're happy to provide it to you free of charge!
Still have questions? We're here to help! Take a few moments to review our Frequently Asked Questions below, or reach out to us at (904) 296.1292 if we can provide additional assistance.
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FAQs
When will the conversion take place?
The Online and Mobile Banking conversion will take place on Tuesday, November 5, 2024.
How will it affect service availability?
Both the Online and Mobile Banking services will experience a brief downtime as we transition to the new services on Tuesday, November 5. This small window of inaccessibility will be indicated on our website at AliveCU.coop as we near conversion.
Why are you converting the Online and Mobile Banking services?
As part of our commitment to continue to bring value to our members, we are upgrading our digital banking to provide a smoother and more responsive experience.
How can I access the new Online Banking once it's live?
You will continue to access online banking via our website at AliveCU.coop. You will need to use your user ID to login. Your member number will no longer be accepted as your username.
How can I access the new Mobile Banking once it's live?
You will need to visit your corresponding app store to download the new Alive Mobile Banking app. Once you’ve done so, you will be able to login using your user ID and password. Your member number will no longer be accepted as your username.
Will I need to re-register or create a new account for the new system?
No, you will not. Your user ID and password will automatically transfer to the new system. Please note that your member number will no longer be accepted as your username.
How can I reset my password if I forget it?
There will be an option for members who have forgotten their password at login. Follow the onscreen prompts to reset your password.
What about Savvy Money?
While Savvy Money will be temporarily unavailable beginning Thursday, October 31 as we transition to the new services, it will remain an accessible part of the new digital banking services.
How will my transaction history be affected by the switch?
Your account history and transactions will transfer to the new system.
Will I still be able to access my accounts through the old online banking service?
No, once the conversion is in process, you will no longer be able to access the former system.
Will my existing mobile banking app still work after the conversion?
No, once the conversion is in process, you will no longer be able to access the former mobile banking app. You will need to visit your corresponding app store to download the new Alive Mobile Banking app beginning November 5.
Can I still pay bills through the new Online Banking and Mobile Banking app?
Yes, the new systems will still offer bill pay services. Existing payees will transfer over automatically along with a limited payment history of the previous 90 days.
Can I still make mobile deposits through the Mobile Banking app?
Yes, but all members will have to enroll in the new mobile deposit feature. Access may not be immediately available but should be accessible within 2 business days.
How will notifications and alerts change with the new system?
The new system will allow you to create new account alerts and transaction notifications.
Will my automatic payments be affected?
Yes, some automatic payments may need to be reinitiated inside the new online banking system.
Will my automatic transfers be affected?
Yes, some automatic transfers may need to be reinitiated inside the new online banking system.
Can I access my accounts from multiple devices?
Yes, you will be able to access your Alive accounts across multiple phone, tablet and computer devices.
Will the new Mobile Banking system support biometric login options?
Yes, the new Mobile Banking service will support biometric login options including fingerprint and facial recognition options as your mobile device allows.
Are there any changes to how I will receive statements?
While the system design will appear different, you will continue to access your electronic statements through the digital banking services.
Will I be able to manage my account preferences in the new system?
Yes, the new system will allow you to customize your account preferences with its streamlined interface and customizable dashboard.
Will I be able to link accounts from other institutions?
Yes, you will be able to link accounts through the ‘Transfer & Pay’ menu option in the new system.
What support is available if I encounter issues?
You can reach out to our Member Services team by calling (904) 296-1292, or reach out using the link below:
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