Account Number Structure
For most members, your general membership account number will not change. For a small handful, there will be a change which will be communicated directly to those affected.
Due to system processing differences, we need to make a modification to everyone’s checking account number structure. All checking account numbers will be converted to 13 digits. This consists of a (3) three digit prefix combined with a (10) ten digit account number. Your (10) ten digit account number will be your general membership number with leading zeros.
Saving Accounts
Your membership at Alive begins with a primary savings account. Minimum shares required to be held in your savings account represent your ownership rights in the credit union. Please refer to our Account Disclosures for the terms and conditions pertaining to your new savings account.
Checking Accounts
Your City & Police checking account has been converted to the Alive checking account that most closely matches the features of your original account - the Free Checking. There are also other checking options available for you to choose. To make a change, please contact a Member Services representative after conversion by calling (904) 296.1292.
- CHECKS: You may continue to use your City & Police checks through December 31, 2025. If you would like to place an order for new checks, please contact Member Services at (904) 296.1292 after the conversion. If you are using a third-party to order checks, please be sure to provide them with your 13-digit Alive account number and the Alive routing number which is 263078837.
- DEBIT CARDS: New Alive debit cards will be making their way to your home address on file approximately one-week prior to conversion. To activate your new Alive debit card and choose your new PIN, please call (800) 290.7893. To successfully activate your card, you’ll need to call from the phone number we have on file. If you’re unsure whether we have your correct number, please reach out to confirm in advance.
Your current City & Police debit/ATM card will be deactivated in the early morning hours of April 1, 2025 at which time you should begin using your Alive debit card. Once you are successfully able to use your Alive card, please destroy your old City & Police card.
Certificate Accounts
- RATES & TERMS: All certificate accounts will retain their original rate and term until maturity. Upon maturity, your certificate will be subject to Alive certificate account terms and conditions.
- DISTRIBUTION OF INTEREST: Your interest distributions will remain the same.
Money Market Accounts
Your City & Police money market account will be converted to an Alive money market account. A current listing of Alive rates can be found at here. Please refer to the Account Disclosure for terms and conditions pertaining to your new money market account.
Investment Services
Your investment services will remain with your current investment services provider.
Insurance of Accounts
Your shares on deposit at Alive are federally insured by the National Credit Union Administration (NCUA) up to a maximum of $250,000.00 depending on the ownership interest of the account. The NCUA is an independent agency and is backed by the United States Government.