Protecting Yourself from Text Scams

Protecting Yourself from Text Scams

It seems like scammers are working overtime these days, especially when it comes to text message scams, also known as smishing. Fraudsters are getting more creative in their attempts to steal personal and financial information, often posing as trusted companies or government agencies. One of the biggest scam trends right now? Fake toll road payment alerts, particularly those claiming to be from SunPass and E-ZPass.

How the Scam Works

Scammers send a text message that appears to come from a toll service provider like SunPass or E-ZPass, stating that you have an unpaid toll. The message typically includes a link and urges you to pay immediately to avoid late fees or penalties. The problem?

It’s a scam.

How to spot the scam:

These fake messages often create a sense of urgency, pressuring you to act fast. They will typically include a fake link that leads to a phishing site designed to steal your credit card or banking information. They will come from a random or unofficial-looking number rather than the actual toll service provider.

What to Do If You Get One of These Messages

If you receive a text about unpaid tolls, do not click the link or respond. Instead, follow these steps to stay safe:

1. Delete the Text . If you suspect it’s fraudulent, remove it from your phone immediately.
2. Verify Directly. If you’ve recently used a toll road and want to confirm your balance, go straight to the official SunPass (www.sunpass.com) or E-ZPass (www.e-zpass.com) website, or call their publicly listed customer service number.
3. Never Provide Personal Information. Legitimate toll service providers will never ask for sensitive details via text.
4. Look for Red Flags. Scams often use urgent wording like “Final Notice!” or “Immediate Action Required!” to pressure you into reacting quickly without thinking.
5. Report the Scam. You can forward suspicious messages to 7726 (SPAM) or report them to the Federal Trade Commission (www.reportfraud.ftc.gov).

Other Common Text Scams to Watch For

Toll scams aren’t the only phishing attempts circulating. Be on the lookout for fake tracking notifications from UPS, FedEx, or USPS and bogus texts about tax refunds, Social Security, or jury duty.

Protect Yourself and Stay Scam-Free

Scammers rely on fear and urgency to trick people into giving away sensitive information. If you ever have questions about a suspicious message, reach out to an Alive Credit Union Member Service Representative at one of our branches or speak with one of our Alive Financial Wellness Coaches by calling 904-296-1292. We’re here to help keep you safe!